SHIPPING & RETURNS

Shipping

ORDERS ARE TYPICALLY SHIPPED WITHIN TWO BUSINESS DAYS.  PLEASE CALL 757-368-0474 IF YOU HAVE SPECIFIC SHIPPING NEEDS.

All orders placed after 3:00 PM will be processed the following business day. 

We can ship to many international addresses and are happy to do so. Note that there are restrictions on shipping certain products to international destinations. Please contact us if you have an order that requires international shipping.  The freight charges that are displayed during checkout do not include duty and taxes that are charged by customs.    

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Return Policy

We hope you love your purchase, but if you aren’t happy with your order or if you’ve received a damaged or incorrect product, you may return it within 30 days for a full refund.  Returns must be in the same condition as you received it and in the original packaging, not worn, used, or washed. 

To initiate your return, follow these simple steps: 

• Login to your account
• Click the My Orders link on the left side, select the order, and then the specific product or products for return
• Select your reason for the return
• If you were shipped an incorrect or damaged item, provide the specifics in the Notes field
• Click Submit
• After you’ve submitted your request, you’ll receive and email with a UPS return label to put on the box and drop at a UPS facility.  
• Once the label has been scanned, MSP Design Group will be notified to take the next steps. 

For mis-shipments, an MSP representative will initiate a new, no-charge order, to be shipped you right away. For other instances, you’ll be credited to your credit card or issued a credit to your account.  Then you can move forward and place a new order. 

Close-out items and made-to-order items cannot be refunded unless they are defective or incorrect.